TinyFingers · Windows
Windows support
Help with playing, restoring purchases and preparing your Windows PC.
Email supportHelp with the app
Email contact@tinyfingers.net with your PC model, Windows version, app version and a description of the problem. Never send passwords, payment details or information about your child. Business phone: +32 451 11 32 18.
Sound and settings
Open Parents to check Sound, language and day/night appearance. Sound is remembered across games. Check Windows volume, the volume mixer and the selected audio output, including Bluetooth devices.
Reducing accidental exits
Before playing, follow the Windows settings guide in Parents. An adult can adjust accessibility shortcuts and notifications; TinyFingers does not change Windows settings. Child mode handles keys received by the app, but some system shortcuts and hardware keys remain available. This is not a complete lock. Ctrl+Alt+Shift+P turns off child mode and opens Parents. Practise it first, stay nearby and restore your usual settings after playing if needed.
Subscription and access problems
Connect to the internet, check that Microsoft Store is signed in to the Microsoft account used for the subscription, then open Parents and choose Restore purchases. Restoration checks an existing purchase; it is not another subscription. If access remains blocked, contact us before buying again. Subscriptions bought from other stores do not unlock the Windows app.
Playing offline
Games are included in the app. Offline play requires a valid subscription licence already available on this PC through Microsoft Store. You can start a new game only while this licence is valid. If the licence cannot be read or has expired, reconnect and restore purchases. A game already started is not interrupted by an access check.